Key Account Manager

Responsibilities
  • Address client queries effectively and in a timely manner
  • Build strong, long-term client relationships and maintain frequent contact
  • Set digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design and implement digital projects to increase customer ROI
  • Optimize web content to increase traffic and improve SEO
  • Present social media strategies to clients
  • Report on web performance metrics
  • Analyze digital campaigns success
  • Stay up-to-date with digital technology trends
  • To report on the performance criterias specified for website and suggest improvements in terms of performance criteria.
  • To conduct preliminary evaluation and feasibility study of software development requests from customers
  • To work in coordination with business teams in the direction of customer demands and desires and ensure that requests are fulfilled at the desired time
  • To make pricing and prepare project plan according to project scope
  • To make analysis in software development studies as adapting to software development methodologies and processes
  • To provide coordination between departments (software development, content management, design, SEO, etc.)
  • To designing business processes and performing functional analysis
  • Coordinate with software development teams throughout the software development process to ensure coordination of business requirements and functional requirements
  • Coordinate user acceptance tests by performing system tests of developed applications
  • To follow technological developments, to propose new business applications, to renew processes about software development tools and methods
  • To make new suggestions for the end user's interaction with respect to the content
Qualifications
  • Proven work experience or interest as a Digital Account Manager
  • In-depth understanding of online marketing tools and social media platforms
  • Experience with customer service and account management
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Ability to build and maintain strong, long-lasting client relationships
  • Quality and result-oriented
  • Team-oriented
  • Highly analytic, with a track record of being a strong problem solver
  • Ability to manage resources and learn quickly and handle complexity, change and ambiguity;
  • Good command of English and MSOffice Programs. (German language is definitely a plus)
  • Proactive with the demonstrated capacity to lead, motivate and work well with others;